sweets4u

1. Introduction

Welcome to Sweets4U ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and make purchases.

2. Information We Collect

We collect information that you provide directly to us when making a purchase:

Name and contact information (email address)
Shipping address
Payment information (processed securely by Stripe)
Order history and preferences

Note: We do not store your payment card details. All payment processing is handled securely by Stripe, our payment processor.

3. How We Use Your Information

We use your information to:

Process and fulfil your orders
Send order confirmations and shipping updates
Respond to your enquiries and provide customer support
Improve our website and services
Comply with legal obligations

4. Data Sharing

We only share your information with third parties when necessary:

Stripe: For secure payment processing
Delivery partners: To ship your orders
Legal requirements: When required by law

We do not sell your personal information to third parties.

5. Cookies

Our website uses cookies to enhance your browsing experience:

Essential cookies: Required for the website to function (e.g., shopping cart)
Analytics cookies: Help us understand how visitors use our site (only with your consent)

You can manage your cookie preferences through your browser settings or our cookie consent banner.

6. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Object to processing of your data
Request data portability
Withdraw consent at any time

To exercise any of these rights, please contact us at hello@sweets4u.co.uk.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are kept for 6 years as required by UK tax law.

8. Security

We implement appropriate technical and organisational measures to protect your personal information. Our website uses HTTPS encryption, and all payments are processed through Stripe's PCI-compliant systems.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: hello@sweets4u.co.uk